Terms & Conditions

NSW Glass Masters Pty Ltd
ACN 679 543 901
ABN 57 679 543 901

Last updated: 27 September 2026

Introduction

These Terms & Conditions apply to quotations, goods and services supplied by NSW Glass Masters Pty Ltd (ACN 679 543 901, ABN 57 679 543 901), trading as NSW Glass Masters (“NSW Glass Masters”, “we”, “us” or “our”).

These Terms & Conditions should be read together with any quotation, invoice, scope of work, variation, written agreement or other document issued by NSW Glass Masters in connection with the relevant goods or services.

By accepting a quotation, instructing us to proceed, paying a deposit, ordering goods or services, or otherwise entering into an agreement with NSW Glass Masters, you agree to be bound by these Terms & Conditions, subject to any rights that cannot lawfully be excluded or limited.

If there is any inconsistency between these Terms & Conditions and a separately signed written contract, the separately signed contract will prevail to the extent of the inconsistency, unless otherwise required by law.

Consumer Rights

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable legislation.

Definitions

In these Terms & Conditions:

“NSW Glass Masters”, “we”, “us” or “our” means NSW Glass Masters Pty Ltd.

“Customer”, “you” or “your” means the individual, company, property owner, tenant, property manager, strata representative, builder, contractor or other person engaging NSW Glass Masters for goods or services.

“Goods” means glass, mirrors, hardware, fittings, materials and other products supplied by NSW Glass Masters.

“Services” means glass repair, replacement, installation, emergency make-safe work, measuring, delivery and any related work supplied by NSW Glass Masters.

“Site” means the property or location at which Goods or Services are supplied.

“Quotation” or “Quote” means a written or electronic quotation issued by NSW Glass Masters describing proposed Goods, Services and pricing.

“Contract” means the agreement between NSW Glass Masters and the Customer, including the accepted quotation, these Terms & Conditions, agreed Variations and any separate written contract that applies.

“Variation” means an agreed change to the scope, specifications, quantity, materials, price or method of carrying out the work.

Quotations

Unless otherwise stated, quotations issued by NSW Glass Masters are valid for 14 days from the date of issue.

A quotation is based on information reasonably available to us at the time it is prepared, including information supplied by the Customer, photographs, measurements, drawings, inspections and visible Site conditions.

A quotation may require adjustment where:

information supplied to us is inaccurate or incomplete;
measurements or specifications change;
concealed or previously unknown Site conditions are discovered;
additional materials, access equipment or labour become reasonably necessary;
the Customer requests additional or different work;
applicable safety or regulatory requirements affect the work; or
circumstances arise that could not reasonably have been identified when the quotation was prepared.

Any adjustment will be dealt with as a Variation where appropriate.

A quotation does not include Goods, Services or work that are not reasonably described or included within its stated scope.

Acceptance and Formation of Contract

A Customer may accept a quotation by:

signing or electronically accepting it;
confirming acceptance by email, SMS or another written communication;
paying a requested deposit;
instructing NSW Glass Masters to proceed; or
permitting NSW Glass Masters to commence the agreed work.

Once accepted, the quotation, these Terms & Conditions and any other applicable written agreement form the Contract between the Customer and NSW Glass Masters.

The person accepting the quotation warrants that they have authority to authorise the work and enter into the Contract.

Residential Building Work and Required Contracts

Some work performed by NSW Glass Masters may constitute residential building work regulated by New South Wales legislation.

Where applicable law requires a prescribed written residential building contract, Home Building Compensation cover, cooling-off information, statutory documentation or other formal requirements, NSW Glass Masters will provide or enter into the required documentation where applicable.

These website Terms & Conditions do not replace any separate contract or documentation required by law.

If a separately signed residential building contract conflicts with these Terms & Conditions, the separately signed contract will prevail to the extent required by law or to the extent of the inconsistency.

Deposits

A deposit may be required before materials are ordered, custom glass is manufactured or work is scheduled.

The amount of any deposit will be stated in the quotation or applicable Contract and will remain subject to any maximum amount imposed by law.

Where a Customer cancels after materials have been ordered, custom products have entered manufacture or reasonable costs have otherwise been incurred, NSW Glass Masters may deduct or recover reasonable costs that cannot reasonably be avoided or recovered, subject to applicable law.

A deposit will not automatically be forfeited merely as a penalty.

Any refund entitlement will depend on the circumstances, work already performed, materials ordered or manufactured, reasonable costs incurred and the Customer’s rights under applicable law.

Customer-Supplied Measurements, Drawings and Specifications

Where NSW Glass Masters is asked to quote, manufacture or supply Goods based on measurements, drawings, designs or specifications supplied by the Customer or another person acting for the Customer, NSW Glass Masters may reasonably rely on that information.

The Customer is responsible for ensuring information they supply is accurate and complete.

Where an error arises solely because of incorrect Customer-supplied information, the Customer may be responsible for reasonable additional costs associated with remanufacturing, replacement, additional materials or further attendance.

This does not apply to the extent that the error was caused or contributed to by NSW Glass Masters or where responsibility cannot lawfully be transferred to the Customer.

Measurements Taken by NSW Glass Masters

Where NSW Glass Masters attends the Site and undertakes measurements as part of the agreed work, we will take reasonable care and skill in measuring the relevant area.

Measurements may remain subject to reasonable manufacturing, installation and industry tolerances.

The Customer must provide reasonable access to areas requiring measurement and advise us of known conditions that could affect measuring or installation.

If inaccessible, concealed or incomplete areas prevent accurate measurement, further attendance or adjustments may be required.

Site Access and Conditions

The Customer must provide NSW Glass Masters with reasonable and safe access to the Site at the agreed time.

The Customer must, where reasonably necessary:

provide access to the relevant work area;
move or protect valuable, fragile or obstructing items;
ensure children and animals are kept safely away from the work area;
advise us of known hazards or access restrictions;
provide relevant building, strata or property access approvals; and
ensure the person engaging us has authority to approve the work.

If unsafe, hazardous, concealed or materially different conditions are discovered, NSW Glass Masters may suspend the affected work until the issue can be safely addressed.

Additional work reasonably required because of previously unknown Site conditions may be treated as a Variation.

Existing Frames, Structures and Hidden Defects

Glass replacement may require work to or around existing frames, seals, tracks, putty, hardware, walls or surrounding structures.

NSW Glass Masters is not responsible for deterioration, defects or damage that existed before our work commenced or for conditions that could not reasonably have been identified beforehand.

Examples may include corrosion, rotting timber, damaged frames, failed seals, structural movement, deteriorated hardware or concealed defects.

Where an existing component is unsuitable for safe installation, we may recommend additional repair, replacement or modification before continuing.

Nothing in this clause excludes responsibility for damage caused by a failure by NSW Glass Masters to exercise legally required care and skill.

Glass Specifications and Tolerances

NSW Glass Masters will supply glass and glazing products appropriate to the agreed scope and applicable requirements.

Glass is a manufactured material and may display minor characteristics associated with manufacturing processes, thickness, coatings, toughening, laminating or different production batches.

Reasonable differences in colour, tint, reflection, texture or appearance may occur when new glass is installed beside existing or older glass.

Where we are replacing part of an existing installation, NSW Glass Masters will make reasonable efforts to provide an appropriate match but cannot guarantee an exact visual match unless specifically agreed in writing.

Characteristics that fall within applicable manufacturing or industry tolerances are not necessarily defects.

Safety and Regulatory Requirements

Where applicable, NSW Glass Masters may be required to use particular types of safety glass, thicknesses, installation methods or glazing systems because of the location or intended use of the glass.

The Customer acknowledges that a requested glass type or installation method may need to be changed where it would not satisfy applicable safety or regulatory requirements.

Any material change affecting the scope or price will be discussed with the Customer where reasonably practicable.

Custom-Made and Special-Order Goods

Many glass products are manufactured specifically for a particular Site, opening, size or specification.

Once manufacture or a special order has commenced, those Goods may not be capable of being reused, returned or resold.

If the Customer cancels or changes a custom order after manufacture or ordering has commenced, NSW Glass Masters may recover reasonable and unavoidable costs already incurred.

Change-of-mind cancellation rights may not apply to custom-made Goods, subject always to rights that cannot lawfully be excluded.

Variations and Additional Work

A Variation may be required where:

the Customer changes the requested work;
additional damage is discovered;
Site conditions differ materially from what was reasonably expected;
additional safety or compliance work becomes necessary;
measurements, specifications or materials change; or
additional labour, equipment or access is required.

Where reasonably practicable, the Variation and any price adjustment will be communicated to the Customer before the additional work proceeds.

A Variation may be approved in writing, electronically or by another method reasonably demonstrating agreement.

For urgent safety work, NSW Glass Masters may take reasonable temporary measures required to make an area safe before permanent additional work is approved.

Pricing and GST

The price payable will be the amount stated in the accepted quotation, subject to any agreed Variations.

GST treatment will be shown on the quotation or invoice where applicable.

Unless included in the quotation, additional charges may apply for:

additional work requested by the Customer;
specialised access or lifting equipment;
unexpected Site conditions;
additional materials;
repeated attendance caused by unavailable access;
after-hours or emergency attendance; and
permits, parking or other project-specific costs where reasonably required.

Additional charges will only be imposed where permitted by law and reasonably connected with the work.

Payment Terms

Payment must be made in accordance with the payment terms stated in the quotation, invoice or separate Contract.

Unless otherwise agreed, the balance for completed work is due when stated on the invoice or quotation.

For larger projects, staged or progress payments may apply.

The Customer must not withhold an undisputed payment merely because another amount is disputed.

Nothing in these Terms alters statutory rights or payment timeframes that apply to a particular Contract.

Overdue Payments

If an undisputed amount remains unpaid after its due date, NSW Glass Masters may issue a reminder or payment demand.

Where legally permitted and reasonably appropriate, we may:

suspend further work after reasonable notice;
recover reasonable debt-recovery costs actually incurred; and
exercise statutory payment or recovery rights available to us.

Any interest or late-payment charge will only apply where it has been disclosed in the Contract or is otherwise permitted by law.

Cancellations and Rescheduling

Customers should give NSW Glass Masters as much notice as reasonably possible if they need to cancel or reschedule work.

Where cancellation occurs after NSW Glass Masters has incurred costs, ordered materials, commenced custom manufacture or allocated specialised resources, the Customer may be responsible for reasonable and unavoidable costs caused by the cancellation.

We will take reasonable steps to minimise avoidable loss.

Where NSW Glass Masters cancels work and cannot reasonably reschedule it, amounts paid for Goods or Services that have not been supplied will be dealt with in accordance with applicable law.

Any statutory cooling-off rights continue to apply where relevant.

Delays and Events Outside Our Reasonable Control

NSW Glass Masters will take reasonable steps to perform Services within any agreed timeframe.

Completion or attendance may be affected by circumstances including:

adverse weather;
supplier or manufacturing delays;
freight or transport interruption;
material shortages;
access restrictions;
unsafe Site conditions;
illness or workforce disruption;
regulatory approvals;
equipment breakdown;
emergencies; or
other events outside our reasonable control.

Where no specific completion date has been contractually agreed, work will be performed within a reasonable time having regard to the nature and circumstances of the work.

NSW Glass Masters will not be responsible for delay to the extent it results from circumstances outside our reasonable control, provided we take reasonable steps to minimise the effect of the delay.

Delivery and Installation

Delivery and installation will occur at the Site or other location stated in the Contract.

The Customer must ensure reasonable access at the agreed time.

If we cannot complete installation because access is unavailable or Site conditions prevent safe work, additional attendance may be required.

NSW Glass Masters will take reasonable care when removing damaged glass and carrying out installation.

Temporary emergency make-safe work may differ from the final permanent repair and may not provide the same appearance, weather sealing or functionality as the finished installation.

Emergency and After-Hours Services

Emergency Services may include removal of dangerous glass, temporary boarding, temporary securing, clean-up or other reasonable make-safe work.

Where immediate permanent replacement is not reasonably possible because of glass availability, manufacturing requirements, Site conditions or timing, further attendance may be required.

Emergency, after-hours or call-out charges may apply where disclosed before attendance or otherwise included in the applicable quotation or service arrangement.

Payment for genuine emergency attendance or make-safe work may remain payable even where permanent replacement is completed later.

Customer Responsibilities

The Customer must:

provide accurate information reasonably required for the work;
provide safe and lawful access to the Site;
obtain approvals they are responsible for obtaining;
advise NSW Glass Masters of known hazards or unusual conditions;
ensure they have authority to authorise the work;
comply with reasonable safety directions while work is being carried out; and
promptly notify NSW Glass Masters if they become aware of an issue affecting the work.

Where the Customer acts for another owner, strata scheme, business or property, the Customer warrants that they have appropriate authority to engage NSW Glass Masters.

Insurance and Third-Party Payers

Where Services are being claimed through an insurer, property manager, strata scheme or another third party, the Customer remains responsible for amounts payable under the Contract unless NSW Glass Masters has expressly agreed in writing to accept payment solely from that third party.

NSW Glass Masters is not responsible for whether an insurer or other third party approves or reimburses a claim.

The Customer is responsible for obtaining insurer or third-party approval required before work proceeds unless otherwise agreed.

Completion and Inspection

The Customer should inspect the completed work within a reasonable period and notify NSW Glass Masters promptly if they believe there is a problem.

Providing prompt notice helps us investigate and, where appropriate, rectify the issue.

Failure to immediately identify an issue does not remove any statutory rights the Customer may have.

For contractual invoicing purposes, work may be treated as completed when the agreed scope has been substantially completed and is capable of its intended use, subject to minor rectification items.

This clause does not alter any statutory definition of completion that applies to regulated work.

Workmanship

NSW Glass Masters aims to provide Services using appropriate care, skill and professional workmanship.

Where a Customer believes there is a workmanship issue, they should notify NSW Glass Masters as soon as reasonably practicable and provide sufficient information for us to assess the issue.

NSW Glass Masters must be given a reasonable opportunity to inspect the alleged workmanship defect before third-party repair work is arranged, except where immediate action is reasonably required to prevent danger or further damage.

Nothing in this section restricts rights or remedies that cannot lawfully be excluded.

Lifetime Workmanship Guarantee

Where NSW Glass Masters expressly advertises or provides a Lifetime Workmanship Guarantee in connection with eligible work, the following terms apply.

What the Lifetime Workmanship Guarantee Covers

The Lifetime Workmanship Guarantee applies to defects that are directly caused by the workmanship performed by NSW Glass Masters in installing, replacing or repairing glass.

Where an eligible workmanship defect is confirmed, NSW Glass Masters will, at no additional labour charge, take reasonable steps to rectify the workmanship defect.

The appropriate remedy will depend on the nature of the defect and may include adjustment, repair, re-sealing, reinstallation or other reasonable rectification work.

Meaning of “Lifetime”

For the purposes of this guarantee, “Lifetime” means the period during which:

the original installation remains in its original installed location;
the work has not been materially altered, removed or interfered with by another person; and
the original Customer continues to own, occupy or remain responsible for the property or installation.

Unless NSW Glass Masters agrees otherwise in writing, the Lifetime Workmanship Guarantee is provided to the original Customer and is not automatically transferable to a subsequent owner, occupier or third party.

What the Guarantee Does Not Cover

The Lifetime Workmanship Guarantee does not cover issues that are not caused by NSW Glass Masters’ workmanship, including:

subsequent accidental impact, breakage or damage;
deliberate damage, misuse or neglect;
damage caused by another contractor or third party;
alterations, repairs or interference carried out by another person;
deterioration, corrosion, movement or failure of existing frames, structures, tracks, seals or hardware;
building movement, settlement, vibration or structural failure;
water ingress or other issues caused by surrounding structures rather than our glass installation;
damage caused by storms, extreme weather, fire, flood, vandalism or other external events;
normal wear and tear;
failure to carry out reasonable maintenance;
defects in materials or products covered separately by a manufacturer or supplier warranty;
reasonable visual or manufacturing characteristics of glass that fall within accepted tolerances; or
any problem caused by circumstances outside the work performed by NSW Glass Masters.

Making a Guarantee Claim

To make a claim under the Lifetime Workmanship Guarantee, the Customer should contact NSW Glass Masters and provide:

their name and contact details;
the address where the work was carried out;
information identifying the original work, where available;
a description of the alleged workmanship issue; and
photographs or other relevant information where reasonably requested.

NSW Glass Masters must be provided with a reasonable opportunity to inspect the work and determine whether the issue is covered by the guarantee.

The Customer should not arrange permanent third-party rectification before NSW Glass Masters has had a reasonable opportunity to inspect the issue, except where immediate work is reasonably necessary to prevent danger, property damage or another urgent risk.

Guarantee Remedies

If NSW Glass Masters determines that an issue is covered by the Lifetime Workmanship Guarantee, we will provide a reasonable workmanship remedy appropriate to the circumstances.

The guarantee does not automatically entitle the Customer to replacement of undamaged Goods, reimbursement for unrelated work, a cash refund or payment of third-party costs where NSW Glass Masters could reasonably have rectified the workmanship issue itself.

Australian Consumer Law

The Lifetime Workmanship Guarantee is an additional voluntary guarantee provided by NSW Glass Masters.

It operates in addition to any consumer guarantees, statutory warranties, rights or remedies available under applicable law.

Nothing in the Lifetime Workmanship Guarantee excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

Manufacturer and Product Warranties

Some Goods supplied by NSW Glass Masters may carry warranties provided by their manufacturer or supplier.

Where applicable, NSW Glass Masters may assist the Customer with information reasonably required to pursue a manufacturer warranty.

Manufacturer warranties are additional to, and do not replace, rights the Customer may have against NSW Glass Masters under applicable law.

Australian Consumer Law and Non-Excludable Rights

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, statutory warranty, right or remedy that cannot lawfully be excluded, restricted or modified.

Where applicable, remedies may include repair, replacement, re-performance of Services, refund, cancellation or compensation in accordance with applicable law.

NSW Glass Masters will provide Services with the level of care and skill required by law and will honour applicable consumer guarantees and statutory warranties.

Liability

To the maximum extent permitted by law, NSW Glass Masters is not responsible for loss, damage or additional cost to the extent that it is caused by:

inaccurate information supplied by the Customer;
unauthorised changes made by the Customer or another contractor;
pre-existing defects or deterioration;
acts or omissions of third parties;
misuse, impact, neglect or improper maintenance; or
circumstances outside NSW Glass Masters’ reasonable control.

Nothing in these Terms excludes liability where doing so would be unlawful, including liability arising from rights or guarantees that cannot legally be excluded.

Where both NSW Glass Masters and another person contributed to loss or damage, responsibility will be determined according to the extent permitted by applicable law.

Commercial and Business Customers

Where the Customer acquires Goods or Services for business or commercial purposes, additional quotation terms, purchase arrangements, credit terms or project-specific contracts may apply.

A Customer purchase order or other document does not override these Terms or an accepted NSW Glass Masters quotation merely because it contains different standard terms, unless NSW Glass Masters expressly agrees to those different terms in writing.

Nothing in this clause removes protections available to small businesses under applicable law.

Intellectual Property

Unless otherwise agreed, NSW Glass Masters retains ownership of its website content, branding, photographs, quotation formats, business materials, drawings and other intellectual property created by or for NSW Glass Masters.

Customers may use project-specific quotations, drawings or information supplied to them for the purposes of considering, approving or carrying out the relevant project.

The Customer warrants that they have the right to provide any drawings, designs, photographs or other material they give to NSW Glass Masters for use in connection with the work.

Privacy

NSW Glass Masters handles personal information in accordance with its Privacy Policy and applicable privacy requirements.

Our Privacy Policy explains how we may collect, use, hold, disclose and protect personal information.

Complaints and Dispute Resolution

If a Customer has a concern about Goods or Services supplied by NSW Glass Masters, they should contact us as soon as reasonably possible so we have an opportunity to investigate the issue.

Both parties should attempt to resolve disputes in good faith through direct communication.

Where appropriate, either party may seek assistance from NSW Fair Trading, a relevant tribunal, court or other dispute-resolution body.

Nothing in this clause prevents either party from exercising urgent legal rights or statutory remedies.

Security of Payment

Where applicable security-of-payment legislation applies to the Contract, nothing in these Terms limits any right or obligation arising under that legislation.

NSW Glass Masters may issue payment claims and exercise statutory payment or recovery rights available to it.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent reasonably possible.

If it cannot be read down, it will be severed and the remaining provisions will continue to operate.

Changes to These Terms & Conditions

NSW Glass Masters may update these website Terms & Conditions from time to time.

Updated Terms will apply to Contracts entered into after the updated version takes effect unless the Customer expressly agrees otherwise or applicable law requires a different outcome.

Changes to the website Terms will not automatically alter an existing Contract after it has been entered into.

The current version and its “Last updated” date will be displayed on this page.

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Subject to mandatory legal rights that apply, disputes may be dealt with by courts or tribunals having jurisdiction in New South Wales.

Contact NSW Glass Masters

If you have questions about these Terms & Conditions, a quotation, invoice or Service provided by NSW Glass Masters, contact us using the details below.

NSW Glass Masters Pty Ltd
ACN: 679 543 901
Phone: (02) 9139 8832
Mobile: 0451 107 206
Email: nswglassmasters@gmail.com
Service Area: Sydney, NSW