Privacy Policy

NSW Glass Masters Pty Ltd
ACN 679 543 901

Last updated: 26 September 2026

NSW Glass Masters Pty Ltd (“NSW Glass Masters”, “we”, “us” or “our”) respects the privacy of our customers, website visitors and other individuals whose personal information we handle.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our glass repair, replacement and installation services, website, quote enquiries, customer communications, marketing activities and related business operations.

We aim to handle personal information responsibly and transparently and, where applicable, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy and communications laws.

Personal Information We Collect

your name
telephone or mobile number
email address
residential, business or service location
information provided when requesting a quote or making an enquiry
details about the glass repair, replacement or installation services you require
photographs, measurements, property details or job-site information you provide
correspondence and communications between you and NSW Glass Masters
booking, quotation, invoice and transaction-related information
information relating to landlords, tenants, property managers, strata representatives, businesses or other authorised contacts where relevant to a job
information you provide through our website, forms, telephone calls, email, SMS or other communication channels
technical information generated when you use our website, which may include IP address, browser type, device information, referring pages, pages visited and other website usage information
any other personal information you voluntarily provide in connection with an enquiry, service request, transaction or other interaction with NSW Glass Masters

Sensitive Information

NSW Glass Masters does not generally require sensitive information in order to provide its glazing services. We ask that you do not provide sensitive information unless it is reasonably necessary for a specific purpose. Where sensitive information is collected, we will handle it in accordance with applicable privacy requirements and obtain consent where required.

How We Collect Personal Information

NSW Glass Masters generally collects personal information directly from you where reasonably practicable. Depending on how you interact with us, we may collect personal information in a number of ways.

when you complete a quote, enquiry or contact form on our website
when you contact us by telephone, mobile, email or SMS
when you request, arrange or receive glass repair, replacement, installation or related services
when you provide photographs, measurements, property details or other information to help us assess a job
when you communicate with us about quotations, bookings, invoices, payments or completed work
when you subscribe to marketing communications or otherwise request information from us
when you interact with our website, including through cookies, analytics tools and similar technologies
from property managers, landlords, tenants, strata representatives, builders, contractors, businesses or other authorised persons where they are arranging or managing services on your behalf or in connection with a property
from publicly available sources or third-party service providers where it is lawful, fair and reasonably necessary for our business activities

Information Collected Through Our Website

When you use our website, certain technical information may be collected automatically through cookies, analytics, security tools and similar technologies. This may include information such as your IP address, browser type, device type, approximate location, referring website, pages viewed, time spent on pages and other website usage information.

We may use this information to operate and secure our website, understand how visitors use it, improve website performance and user experience, measure marketing effectiveness and support our business operations.

Why We Collect, Use and Disclose Personal Information

NSW Glass Masters may collect, use and disclose personal information where reasonably necessary to operate our business, provide our services, communicate with customers and manage related business activities.

to respond to enquiries and provide quotations
to assess, arrange and complete glass repair, replacement, installation and related services
to communicate with customers about bookings, job requirements, scheduling, access and service updates
to prepare and manage quotations, invoices, payments and business records
to verify service details, property information and authorised contacts where required
to provide customer support and respond to questions, complaints or service issues
to improve our website, services, customer experience and business operations
to maintain website security, prevent misuse and support fraud or risk management where applicable
to analyse website traffic, enquiries and marketing performance
to send service-related communications and, where permitted, marketing or promotional communications
to comply with legal, regulatory, insurance, accounting, taxation, safety or other business obligations
to establish, exercise or defend legal rights where reasonably necessary
for any other purpose that you have consented to or that is permitted or required by law

Use of Information for Related Purposes

Where we collect personal information for a particular purpose, we may also use or disclose it for a related purpose that you would reasonably expect, where permitted by applicable law. Where required, we will seek your consent before using or disclosing personal information for a new or unrelated purpose.

Cookies, Analytics and Similar Technologies

NSW Glass Masters may use cookies, analytics tools and similar technologies on our website to help operate the site, understand how visitors use it, improve performance and user experience, maintain security and measure the effectiveness of our marketing.

Depending on the technology used, information collected may include:

IP address
browser type
device type
operating system
referring website or page
pages viewed
time spent on the website
interactions with forms, buttons or other website features
general location information derived from technical data
other website usage information

Some of this information may constitute personal information where it identifies, or could reasonably identify, an individual. Australian privacy guidance recognises that information associated with web browsing, including information collected through cookies and tracking technologies, can fall within privacy obligations.

Google Analytics and Website Measurement

We may use Google Analytics, Google Site Kit or similar analytics and measurement services to help us understand website traffic, visitor behaviour and website performance. These services may use cookies or similar technologies and may process information about your device, browser and interactions with our website.

Information collected through analytics services may be processed by third-party providers in accordance with their own privacy terms and policies. We use analytics information to improve our website, understand how visitors find and use our services and measure the effectiveness of our online presence.

Google reCAPTCHA

Our website may use Google reCAPTCHA or similar security technology to help protect forms and website features from spam, abuse and automated activity.

When reCAPTCHA is used, certain technical and usage information may be processed by Google in accordance with Google’s applicable privacy terms and policies.

Advertising and Conversion Measurement

We may use advertising, conversion tracking or measurement technologies, including services provided by Google or other third-party platforms, to understand the effectiveness of advertising campaigns and how visitors interact with our website after viewing or clicking an advertisement.

Where these technologies involve personal information or targeted marketing, we aim to handle that information in accordance with applicable privacy and direct marketing requirements. The OAIC notes that tracking technologies used for targeted advertising can engage privacy and direct marketing obligations.

Managing Cookies

You may be able to control or disable cookies through your browser settings. Disabling some cookies may affect the functionality or performance of certain parts of our website.

Quote Forms, Enquiries and Customer Communications

When you contact NSW Glass Masters through our website, telephone, email, SMS or another communication channel, we may collect the personal information you provide so that we can respond to your enquiry, prepare or discuss a quotation, arrange services, communicate about a job and manage related customer service matters.

details submitted through website quote or contact forms
your name, telephone number and email address
information about the service you require
property, job-site or access information relevant to the work
photographs or other materials you choose to provide
records of communications relating to quotations, bookings, services, invoices or follow-up enquiries
any other information you voluntarily provide when communicating with us

Privacy Notice at the Point of Collection

Where appropriate, NSW Glass Masters may provide a short privacy notice or a link to this Privacy Policy at or near the point where personal information is collected, including through website forms or other online enquiry methods.

Customer Communications

We may use the contact details you provide to communicate with you about your enquiry, quotation, booking, scheduled service, job progress, access requirements, invoice, payment, follow-up service or other matters reasonably connected with your interaction with NSW Glass Masters.

We may also contact you about related services, promotions or business updates where permitted by applicable law. You can ask us to stop sending marketing communications at any time.

Direct Marketing and Promotional Communications

NSW Glass Masters may, where permitted by law, use your contact details to send you information about our services, promotions, business updates or other communications that may be relevant to you.

We may communicate with you by email, SMS, telephone or other appropriate channels. Where required, we will only send commercial electronic messages where we have your consent or another lawful basis to do so.

Opting Out of Marketing

You may ask us at any time to stop sending you direct marketing or promotional communications. Where an unsubscribe option is provided, you can use that method, or you may contact us directly using the details set out in this Privacy Policy.

We will take reasonable steps to action valid opt-out requests within the timeframe required by applicable law. Unsubscribing from marketing communications will not prevent us from contacting you about an existing enquiry, quotation, booking, service, payment or other matter that is not promotional in nature.

Marketing by Email or SMS

Where we send commercial electronic messages, we aim to comply with applicable requirements relating to consent, sender identification and unsubscribe functionality.

Disclosure to Contractors, Service Providers and Other Third Parties

NSW Glass Masters may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, manage customer enquiries or meet legal and business obligations.

Depending on the circumstances, these third parties may include:

employees, contractors, subcontractors and tradespeople involved in providing or supporting our services
suppliers and manufacturers involved in sourcing or supplying glass, materials or related products
website hosting, email, cloud storage, IT support and technology service providers
payment processing, banking, accounting and bookkeeping service providers
marketing, advertising, analytics and website measurement providers
professional advisers such as accountants, lawyers, insurers and consultants
property managers, landlords, tenants, strata representatives, builders or other authorised parties connected with a particular job
government agencies, regulators, courts, law enforcement bodies or other authorities where disclosure is required or permitted by law
other service providers or third parties where reasonably necessary for our business operations or where you have authorised the disclosure

Limiting Third-Party Disclosure

Where reasonably practicable, NSW Glass Masters will only disclose personal information that is necessary for the relevant purpose. We expect contractors and service providers handling personal information on our behalf to manage that information appropriately and use it only for the purpose for which it was provided or as otherwise permitted by law.

Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to comply with a legal obligation, respond to a lawful request, protect the rights or safety of NSW Glass Masters or others, investigate suspected unlawful activity, manage an insurance or legal matter, or establish, exercise or defend a legal claim.

Overseas Processing and Disclosure of Personal Information

Some of the third-party service providers used by NSW Glass Masters may store, process or access personal information from locations outside Australia.

This may occur where we use services such as website hosting, cloud storage, email, analytics, advertising, customer communication, security or other technology platforms that operate internationally.

Where personal information is handled outside Australia, NSW Glass Masters will take reasonable steps, where required and practicable, to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

The countries in which personal information may be stored or processed can vary depending on the service providers we use from time to time.

Third-Party Platforms

Some third-party platforms may process information in accordance with their own privacy policies and terms. We recommend reviewing the privacy information provided by those services where relevant.

How We Protect Personal Information

NSW Glass Masters takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

The measures we may use include:

limiting access to personal information to authorised persons who require it for legitimate business purposes
using password protection and other access controls for systems and accounts
using reputable website, email, hosting, cloud and technology service providers
maintaining security measures intended to protect our website and online forms
keeping business records and customer information in systems or locations designed to reduce unauthorised access
reviewing access to personal information where appropriate
taking reasonable steps to address suspected security incidents or data breaches
securely destroying or de-identifying personal information when it is no longer reasonably required, subject to legal, accounting, insurance and business record-keeping obligations

No Method Is Completely Secure

While NSW Glass Masters takes reasonable steps to protect personal information, no method of electronic transmission, online storage or information security can be guaranteed to be completely secure.

You are responsible for taking reasonable care when sending information to us electronically and for protecting the security of your own devices, accounts and communications.

Data Retention and Destruction

NSW Glass Masters retains personal information only for as long as it is reasonably required for the purposes for which it was collected, to operate our business, provide services, maintain appropriate records and comply with legal, taxation, accounting, insurance or other regulatory obligations.

The length of time we keep personal information may vary depending on the type of information, the nature of the service provided, any ongoing customer relationship and applicable record-keeping requirements.

When personal information is no longer reasonably required and we are not legally required to retain it, we may take reasonable steps to securely destroy or de-identify that information.

Business and Transaction Records

Certain records relating to quotations, invoices, payments, completed work, warranties, insurance matters, disputes or other business transactions may need to be retained for longer periods where reasonably necessary or required by law.

Access to and Correction of Personal Information

You may request access to personal information that NSW Glass Masters holds about you, subject to any exceptions permitted by applicable law.

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.

Requests should be made using the contact details set out at the end of this Privacy Policy.

Verification of Identity

Before providing access to personal information or making certain corrections, NSW Glass Masters may take reasonable steps to verify your identity and confirm that the request relates to your information.

Responding to Requests

We will consider valid access and correction requests within a reasonable period and may contact you if we need further information to process the request.

Where access or correction cannot be provided, we may explain the reason where required or appropriate.

Privacy Complaints and Concerns

If you have a question, concern or complaint about how NSW Glass Masters has handled your personal information, you may contact us using the details provided at the end of this Privacy Policy.

To help us investigate your concern, please provide sufficient information about the issue, including your name, contact details and a description of the privacy matter you would like us to review.

We will take reasonable steps to consider privacy complaints fairly and respond within a reasonable period.

How We Handle Privacy Complaints

Where appropriate, NSW Glass Masters may investigate the circumstances of the complaint, review relevant records and systems, seek further information from you or other relevant parties and take reasonable corrective action where necessary.

External Privacy Complaints

If you are not satisfied with our response and applicable privacy law provides you with a right to make an external complaint, you may contact the Office of the Australian Information Commissioner or another relevant regulatory authority.

Data Breaches and Security Incidents

NSW Glass Masters takes privacy and information security seriously and will take reasonable steps to respond to suspected or actual data breaches involving personal information.

If we become aware of a security incident that may have affected personal information, we may investigate the incident, take steps to contain or reduce any potential harm, and assess whether further action is required.

Notification of Data Breaches

Where required by applicable law, NSW Glass Masters may notify affected individuals and relevant regulatory authorities about an eligible data breach.

Any notification may include information about the nature of the breach, the types of personal information involved, steps taken in response, and actions that affected individuals may consider taking to reduce potential harm.

Responding to Security Incidents

Depending on the circumstances, our response may include reviewing system access, changing passwords or security settings, contacting service providers, preserving relevant records, seeking professional advice, and taking other reasonable steps to reduce the risk of further unauthorised access, loss or disclosure.

Third-Party Websites and External Links

Our website may contain links to third-party websites, services or platforms that are not operated or controlled by NSW Glass Masters.

We are not responsible for the privacy practices, security, content or operation of third-party websites or services.

If you follow a link to another website or interact with a third-party platform, we recommend reviewing that provider’s privacy policy and terms before providing personal information.

Third-Party Services

Some third-party services used in connection with our website or business operations may collect or process information independently under their own privacy policies and terms.

NSW Glass Masters does not control how those third parties handle personal information once it is provided directly to them or collected through their own services.

Changes to This Privacy Policy

NSW Glass Masters may update this Privacy Policy from time to time to reflect changes to our business operations, website, services, technology, legal requirements or privacy practices.

When we make changes, we may update the “Last updated” date at the top of this Privacy Policy.

We recommend reviewing this Privacy Policy periodically so you remain aware of how NSW Glass Masters handles personal information.

Material Changes

Where appropriate, we may take additional steps to notify users or customers of significant changes to this Privacy Policy.

Contact Us About Privacy

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, you can contact NSW Glass Masters using the details below.

NSW Glass Masters Pty Ltd
ACN: 679 543 901
Phone: (02) 9139 8832
Mobile: 0451 107 206
Email: nswglassmasters@gmail.com
Service Area: Sydney, NSW

Please include enough information for us to understand and respond to your request. We may need to verify your identity before providing access to personal information or making certain corrections.

Privacy Enquiries

We will take reasonable steps to respond to privacy enquiries, access or correction requests and complaints within a reasonable period.